I’ve always wanted to know how to get a free upgrade to first class…..have something to complain about, knowing you are in the right.
The Midlands train that pulled into Bedford station was a proverbial ‘half mile long’. Station staff couldn’t advise me where the cycle space was, and before I had time to find it, I was forced to board by impatient staff, with my bike blocking the entrance/exit to the carriage. No one assisted me, no one was there to direct me, despite having bike space booked, so I complained vociferously to the train manager.
The reason he gave for not allowing me the time to find the correct carriage for my boxed bike was because “every second counts”. I assume that is a company motto drilled into all the staff. To me that was a red tag to a bull. Controlling my rightful anger as a fare-paying passenger, I let him know a thing or two…..and he knew I was in the right, and didn’t try to defend himself.